That's Not My Teddy
UK Mainland Delivery
We aim to dispatch all orders within 1-2 days and send them our using a next day delivery service, so your order will normally reach you within 2-3 working days. Please note there may be a delay during busy times.
Standard Delivery (2-3 working days) Free on orders over £30.00, or £2.99 for orders below £30.00.
European Delivery (Standard 5 - 7 working day service) £12.00 on all order values
We are able to ship world wide - if you would like delivery outside of Europe, please contact us for a quote for delivery.
We have a 30 day no-quibble returns policy so you can shop with confidence. We ask that items are returned in the same condition they reached you, in their original, undamaged packaging (unless faulty), and a full refund will be issued. In the unlikely event you receive a damage or faulty item, we will give you the option of a replacement or full refund. If you would like to return part or all of your order, please let us know to expect it so that we can process your refund as quickly as possible. Please note we are not able to cover the cost of return postage unless the item is faulty.
Our Birthday and Christmas payment plans take the hassle out of buying your little ones gifts by letting you spread the cost, and arranging delivery at a perfect time to suit you!
- Your payments will be taken automatically each month through Paypal - if you change your mind you can cancel your order at any time and we'll issue a full refund of any payments made to date. You can also pay the balance early, or alter payment dates - just get in touch if you'd like to make any changes.
- Orders will not be disptached until we have received all installments and they are paid for in full.